Global Free Shipping on all Orders above 30.00$

SHIPPING

We will always dispatch orders as soon as possible.

Domestic Shipping (Israel):
All purchases will be processed and shipped within 2 days of order via Israel Post mail. Customer will be sent a tracking number. 

International Shipping:
All purchases will be processed and shipped within 2 days of order via Israel Post International mail. Customer will be sent an email that includes all relevant shipping information once item is shipped. Should an upgrade in shipping be desire, please email mayaya.kids@gmail.com  with “shipping” in the subject line. Please be sure to include your order number in the body of the email.

Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer.

 RETURNS

Our policy lasts 30 days. If 30 days have gone by since your package arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whan a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mayaya.kids@gmail.com.

Sale items (if applicable)
all the sale section items (25% off & up ) are non returnable.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mayaya.kids@gmail.com and send your item to: 23/2 Arlozorov st, Herzeliya,  4642712, Israel.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 23/2 Arlozorov st., Herzeliya, 4642712, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.